OfficeAnywhere Privacy Policy

Last updated: July 22, 2026

Overview

OfficeAnywhere helps local service businesses answer inbound calls, collect service request details, create leads, store call transcripts, and send service-related notifications.

Information We Collect

We may collect customer name, phone number, service address, call transcript, call summary, service issue, urgency level, preferred service time, and related communication records. For account owners and their team members, we may also collect notification preferences, mobile numbers, and SMS consent records.

How We Use Information

We use information to create and manage service requests, notify account owners and team members who request alerts, support human follow-up, maintain audit records, and improve the service. We do not send automated SMS messages to callers.

SMS Consent and Mobile Numbers

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Mobile phone numbers are used only to send OfficeAnywhere new-lead alerts requested by account owners or their team members.

SMS Program Description

Account owners and team members may opt in during signup or through account settings. SMS messages are limited to OfficeAnywhere operational new-lead alerts and secure dashboard links. Callers do not receive automated texts.

Message Frequency and Rates

Message frequency varies based on inbound lead volume. Message and data rates may apply. Recipients can reply STOP to opt out or HELP for help.

Service Providers

We may use service providers for voice, SMS, email, hosting, analytics, database storage, and AI processing. These providers are used only to operate and support OfficeAnywhere.

Data Retention

Service request records, transcripts, summaries, and notification records are retained as needed for business operations, compliance, auditability, and customer support, unless deletion is requested or required by law.

Contact

Questions about this policy can be sent to shawn@officeanywhere.ai.